Partner & Customer Value Overview

You don't just buy a heat pump. You gain a partner.

From product selection to lifetime technical support, here is everything that surrounds a Varmeks-branded product, before and after the sale.

Since 2012Heat pump pioneer
Solimpeks GroupGlobal backing
3,000 m²Own production
DC Inverter + IoTSmart by design
01 — Who stands behind the product

Engineered and built in our own factory.

Since 2012, Varmeks has been a pioneer of heat pump technology in Turkey. As part of the Solimpeks Group, a renewable-heating manufacturer active in 96 countries since 2001, we combine energy efficiency, eco-friendly solutions and comfort across every heating and cooling need, from homes to industrial facilities.

By manufacturing in our own facilities, we control every step from production to the end user. Our R&D team develops DC-inverter and IoT-connected systems engineered to compete in both local and global markets.

CE Declaration of Conformity ISO 9001 TSE-HYB Service Competence
3,000m² facilityState-of-the-art, automated production area.
15,000units / yearAll-in-one production capacity.
10,000units / yearMonoblock heat pumps.
10,000units / yearPool heat pumps.
— The range

Product range: residential to industrial.

Six heat-pump series covering homes, pools and commercial/industrial loads. Tap any series for full specs on solimpeks.com.

02 — The full lifecycle

Support at every step.

A Varmeks-branded product carries a complete service journey, long before it ships, and long after it is installed.

Before the sale

Specify & build

  • Technical consultation & sizing
  • OEM / ODM & private label
  • Custom engineering & design
  • Tested before every shipment
The product

Smart by design

  • DC-inverter efficiency
  • Eco refrigerants R32 & R290
  • Reliable operation to −30 °C
  • Wi-Fi & IoT ready
After the sale

Backed for life

  • Tiered technical support
  • IoT monitoring & mobile app
  • Training & certification
  • Warranty & genuine spare parts
Step 01Consult
Step 02Customize
Step 03Manufacture & test
Step 04Commission
Step 05Support for life
03 — Before the sale

Getting the right system in place.

Pre-sale support is about precision and flexibility, the right product, built your way, proven before it leaves the line.

Technical consultation & sizing

The right product for the load, climate and application, from a single home to an industrial plant, selected with our engineering team.

A complete product portfolio

Six series spanning residential, pool and commercial/industrial needs, with eco-friendly R32 & R290 refrigerants and operation down to −30 °C.

OEM / ODM & private label

Sell under your own brand. Logo, packaging, technical documentation and labeling, every detail customized to your market.

R&D & custom engineering

DC-inverter technology, IoT remote management and tailor-made designs, cabinet, grille and panel adapted to your requirements.

Flexible manufacturing

From low-volume pilot runs all the way to mass production, engineered to scale, delivered on time and in confidence.

Quality you can verify

Cold-room testing to −25 °C and multi-stage QC, leak & pressure, electrical safety, performance, software and sensors, before every shipment.

04 — After the sale

You're never on your own.

Every unit is backed by a structured support ecosystem, digital tools, trained people and lifecycle care working together.

A clear, tiered support path stands behind every unit: from in-app self-service, to a local certified technician, to an authorized supervisor engineer, to Varmeks HQ. Issues are resolved fast and close to the field, and every case is logged under the unit's serial number.

Digital tools

IoT monitoring platform

Remote diagnosis of compressor current, temperatures, valve opening and fan speed over time, anomalies are spotted before they become faults.

SmartLife mobile app

End users control and monitor the unit over Wi-Fi, settings, live status and early warnings, straight from the phone.

24/7 multilingual AI call center

Instant support in the customer's own language, the AI interprets error codes and guides step-by-step resolution, around the clock.

Human expertise

Tiered technical support

A structured escalation path from end user to local technician to supervisor engineer to factory, so the right level handles the right problem.

Certified supervisor-engineer model

A Varmeks-trained, certified engineer works in the field, closest to the unit, at least one per dealer for continuity and backup.

Training & certification

Product training and certification for technicians and supervisors, on-site and online, with periodic refreshers and a technical bulletin.

Lifecycle care

Warranty management

Digital commissioning starts the warranty cleanly and keeps every record under the serial number, clear coverage from day one.

Genuine spare parts & logistics

Original parts supplied and shipped through a clear request flow, keeping units running with components built for them.

Continuous updates

Critical updates, monthly technical bulletins and annual refresher training, delivered from a single, central channel.

05 — Why it matters

One partner, end to end.

Less downtime

Remote diagnosis and tiered support resolve most issues fast and close to the source, keeping units, and customers, up and running.

Protect your brand

Reliable products and professional after-sales reflect on the name on the box, whether it's ours or your own private label.

One accountable partner

Engineering, manufacturing, training and support under one roof, a single point of responsibility from spec to spare part.

Built to last

Eco-refrigerant, DC-inverter efficiency and units proven in cold-room testing to extreme low temperatures, performance that endures.

Let's work together

Bring Varmeks to your market.

Talk to our team about your market, your product line and the brand you want on the box. We handle the rest, from engineering to lifetime support.